FAQ

frequently asked questions

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Are you affiliated with a particular healthcare system?

indeed we are. We are proudly a Mass General Brigham (MGB) Community Affiliate.

Are you a primary care practice?

unfortunately not. The ECS Wellness providers are technicaly integrative medicine specialists and therefore cannot serve as a primary care provider (PCP). We of course work with your PCP, as well as any specialists, to ensure the best possible outcome for your health. We also refer to our colleagues within the MGB Network if need be.

Do you take my insurance?

most likely. if we do, you're welcome. We are contracted with most major insurance plans. If you have one of those obscure plans, we may not be contracted with them. Call to inquire.

What if you do not take my insurance or I choose not to use it?

this can get complicated and expensive and a potential pain in the buttocks. Your visit charges will be determined by a sliding scale. Please call to inquire.

Do I need a referral?

most likely. because people. If you do, this must be obtained prior to your visit or you will unfortunately have to self-pay. We can help you with this.

So I only have to pay a copay, if I have one?

yup.

What forms of payment are accepted at your office?

credit or debit. No personal checks... unless they are giant checks (made out to Dr.Z).

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What if I cancel my appointment less than 48 hours prior to the visit?

just like our $0 certification fee, our late cancellation fee is $0. in return please be respectful and let us know if you aren't going to make it.

What happens if I simply do not show up?

just like our $0 certification fee and our $0 late cancellation fee, we also have a $0 no-show fee. we understand that things come up and ask that you keep us in the loop.

How do you communicate with your patients?

telepathic communication was insecure so we switched to a HIPAA compliant patient portal. Once you have scheduled your appointment, you will receive an email from no-reply@onpatient.com with a sign up link for Onpatient, the portal we currently use.

How do I schedule an appointment?

you can click schedule a visit here or up top.

Do you offer telehealth visits?

we do. Zoom via the patient gateway. if you are technologically challenged we will have to come up with a mutually agreeable technology strategy going forward.

What do I do once I schedule my appointment?

celebrate. and show up. you will get reminder texts. your visit info, including the zoom visit

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Does my insurance cover cannabis therapeutics?

Nope. But your insurance covers your medical visit. So there is no additional cost for cannabis therapeutics...

Why not?

because your insurance does not cover many services. Other examples of services not are herbs, massage, roller skating, energy healing, baking, chocolate conusmption, etc.

So my certification is free?

if $0 is free, then yes.

What about every other place that charges for medical cannabis cards?

what about them?

curated by Dr.Z